Refund policy
Last updated: November 2026
Return Window
Items may be returned within 30 days of delivery for a refund or exchange, provided all conditions below are met.
Eligibility Requirements
- Items must be unused, in original condition, and in original packaging.
- Proof of purchase or an order number must be included with the return.
- Gift cards, personalised items, and products marked "final sale" are not eligible for return.
Return Procedure
- Step 1: Contact Contact@BRIGIR.Shop with your order number and reason for return.
- Step 2: Await return instructions and the designated return address from our team.
- Step 3: Securely package the item and dispatch it to the address provided.
Returns submitted without prior authorisation may not be accepted.
Refund Processing
Upon receipt and inspection of the returned item, a confirmation will be sent by email. Approved refunds are issued to the original payment method within 5–10 business days. Additional processing time may apply depending on your bank.
Exchange Policy
We offer free exchanges for a different size or color, subject to availability.
Damaged or Incorrect Items
Items arriving damaged, faulty, or incorrectly fulfilled must be reported within 48 hours of delivery, accompanied by photographic evidence. A replacement or full refund will be issued at no cost to the customer.
Return Shipping Costs
| Reason for Return | Shipping Cost |
|---|---|
| Our error (damaged, faulty, or wrong item) | Covered by us |
| Change of mind or other reasons | Paid by customer |
Contact
Direct return enquiries to Contact@BRIGIR.Shop. Responses are provided within 24–48 hours.